Terms of Service

These Terms of Service (“Terms”) apply to your use of asiatourer.com and to any enquiry, quotation, booking or travel service you arrange with AsiaTourer (also written “Asia Tourer”, and referred to as “we”, “us” or “our”). By using our website or confirming a booking, you agree to these Terms and to our Privacy Policy.

The person who makes a booking (the “lead traveller”) must be at least 18 years old and confirms that they are authorised to accept these Terms on behalf of everyone named in the booking.

Your quotation and booking confirmation may contain specific terms for your trip, for example for a group departure, cruise, airline ticket or corporate booking. If they differ from these Terms, the specific terms in your quotation or confirmation apply.

AsiaTourer designs and arranges travel across Asia and the Middle East, covering Thailand, Vietnam, Indonesia, Singapore & Malaysia, Japan, Hong Kong & Macau, India, Sri Lanka and the UAE. Our services include:

• Curated holiday packages: classic itineraries for first-time visitors, and “Rare Finds” itineraries to lesser-known places.
• Customised trips: itineraries built around your dates, budget and travel style through Plan My Trip or by customising one of our packages.
• Trip styles: family, romantic, all-girls, festive, seasonal and all-inclusive getaways, and corporate journeys such as team retreats and incentive trips.
• Group departures: fixed-date trips with a set itinerary, some of which are hosted by travel creators and some of which include flights, visas and taxes.
• Add-on services: flights, room upgrades, extra nights, private tours, visa assistance and travel insurance, on request.

We plan and coordinate your arrangements. The services themselves, such as accommodation, flights, cruises, transport and activities, are provided by independent suppliers (see Our responsibility).

• Package descriptions, day-by-day itineraries, maps, photos and “best time to visit” information are for general guidance. Photos are illustrative, and route maps are approximate.
• Prices on our website are in Indian Rupees (₹) per person. Unless stated otherwise, they are “starting from” prices based on two adults sharing a twin or double room, and our standard packages require a minimum of two travellers. Group departure prices are per person and include taxes only where this is shown.
• Website prices are indicative and are not an offer to sell. Your final price is set out in your written quotation and depends on your travel dates, hotel availability, room category, number of travellers, season and exchange rates.
• Hotels named in an itinerary are indicative and subject to availability when you book. If a named hotel is unavailable, we will offer a hotel of a similar standard.
• We work hard to keep our website accurate. If a price or detail is clearly wrong, we are not bound by it, and we will tell you before your booking is confirmed.

• Sending an enquiry, completing Plan My Trip or clicking “Enquire Now” does not create a booking. One of our travel experts will contact you with a proposed itinerary and quotation.
• Quotations are valid for the period stated on them. Prices and availability are not guaranteed until your booking is confirmed.
• Your booking is confirmed once you have accepted the quotation, provided the traveller details we need, and paid the advance, and we have sent you a written confirmation by email or WhatsApp.
• Traveller names must match passports or government ID exactly. Any charges for correcting a name after booking are payable by you.

• An advance payment, as stated in your quotation, is required to confirm your booking. The balance must be paid by the due date in your quotation. If you book close to departure, full payment may be required straight away.
• Flights, cruises, visas, group departures and hotels booked for peak seasons or special events may require full payment at the time of booking, because suppliers require us to pay for them in advance.
• Before making any payment, always confirm the payment details with us using the official phone numbers or email addresses listed on this website.
• Government taxes such as GST, and Tax Collected at Source (TCS) on overseas tour packages, are charged at the rates applicable at the time of payment. We need the PAN of the person paying in order to collect TCS. TCS is deposited with the government against that PAN and can be claimed when filing an income tax return, so it cannot be refunded by us once deposited.
• Where parts of your trip are priced in a foreign currency, or if taxes, fuel surcharges or government charges change after your booking, we may need to revise the price before full payment is received. We will always tell you before doing so.
• If a payment is not received by its due date, we may cancel your booking and apply the cancellation charges below.

The inclusions and exclusions for each trip are listed on its package page and in your quotation. Unless stated otherwise, our packages generally include:

• accommodation in the listed or similar hotels, on a twin or double sharing basis;
• daily breakfast and the meals mentioned in the itinerary;
• transfers and sightseeing in a private, air-conditioned vehicle;
• an English-speaking local guide during tours and excursions;
• entrance fees for attractions listed in the itinerary;
• meet-and-greet assistance on arrival and departure; and
• 24/7 local travel support for emergencies.

Unless stated otherwise, our packages do not include:

• international and domestic flights;
• visa fees and travel insurance;
• meals not mentioned in the itinerary;
• tips, gratuities and personal expenses such as laundry, minibar and phone calls;
• optional tours, activities and entrance fees not listed in the itinerary;
• early check-in or late check-out;
• costs caused by events outside our control, such as bad weather, flight delays or strikes; and
• anything not specifically listed as included.

• If you want to change your booking after it is confirmed, contact us as soon as possible. We will do our best to help, subject to availability. Any charges imposed by suppliers, plus a reasonable administration fee, are payable by you, and we will confirm them before making the change.
• Changing your travel dates or destination after confirmation may be treated as a cancellation and a new booking.
• Services you do not use once your trip has started, such as missed tours, meals, transfers or hotel nights, are not refundable.

You must tell us in writing if you wish to cancel, by email to info@asiatourer.com or to the travel expert handling your booking. Your cancellation takes effect on the day we receive it. Unless your quotation or booking confirmation states a different policy, the following charges apply:

Regardless of the table above, the following are non-refundable once paid or issued: airline tickets (refunds, if any, follow the airline’s fare rules), visa fees, cruise bookings, travel insurance premiums, hotel rooms booked at non-refundable or peak-season rates, and group departure bookings (see Group departures and hosted trips).

Refunds are made to the original payment method, after deducting the applicable charges and any bank fees, within 30 days of your cancellation being confirmed or of our receiving the refund from the relevant supplier, whichever is later.

• Group departures run on fixed dates with a set itinerary and, where stated, set departure cities. You will be travelling with other guests. Prices are per person on a twin-sharing basis. If you are travelling solo and would like a private room, a single supplement applies, subject to availability.
• Seats are limited and are confirmed in the order payments are received. Because flights, visas and hotel rooms for the group are purchased in advance, group departures usually require full payment, or a non-refundable deposit, at the time of booking.
• Where a group departure is described as “all-inclusive”, it includes only the items listed under its inclusions.
• If a group departure does not reach its minimum number of travellers, or cannot operate for reasons within our control, we will offer you an alternative date or trip or a full refund of the amount you paid us.
• Some group departures are hosted by independent travel creators who travel with the group to create a shared experience. Trip hosts are not licensed tour guides and are not responsible for the travel arrangements, which are managed by AsiaTourer and our local partners. If a host is unable to travel, we will let you know as soon as possible and may arrange another host or an AsiaTourer team member to accompany the group.
• Please be respectful of your fellow travellers, host and guides. We may remove from a group, without refund, anyone whose behaviour puts others at risk or seriously disrupts the trip.
• Hosts and our team may take photos and videos during group trips for our website and social media. If you would prefer not to appear, just let the host or our team know.

• Itineraries may change because of local conditions, weather or operational reasons, and hotels may be replaced with ones of a similar standard. When this happens, we will arrange a comparable alternative wherever possible.
• If we need to make a significant change to your trip before departure, we will tell you as soon as possible. You can then accept the change, choose an alternative trip, or cancel and receive a refund of the amount you paid us.
• If we cancel your trip for any reason other than an event outside our control or your failure to pay, we will refund the full amount you paid us.
• We are not responsible for failing to perform our obligations because of events outside our reasonable control, such as natural disasters, extreme weather, epidemics, war, terrorism, civil unrest, strikes, government action, travel restrictions, or airline schedule changes or failures. In these cases we will refund whatever we are able to recover from our suppliers, less any costs already incurred.

• You are responsible for holding a passport that is valid for at least six months beyond your return date and has enough blank pages, and for obtaining any visas, permits and other documents required for your trip. For travel within India, carry valid government-issued photo ID.
• We can assist with visa applications, but the decision rests solely with the relevant embassy or authority. We are not responsible for visa refusals or delays, visa fees and service charges are non-refundable, and our usual cancellation charges apply if you cancel because a visa is refused. Immigration authorities may also refuse entry even when you hold a valid visa.
• Please check vaccination and health requirements for your destinations, and tell us about any medical condition, disability or dietary requirement before booking so we can check that the trip is suitable. Activities such as snorkelling, diving, trekking and water sports require a reasonable level of fitness and may have age or health restrictions set by their operators.
• We strongly recommend comprehensive travel insurance covering medical expenses, evacuation, cancellation and lost baggage. Insurance is mandatory for some trips, such as those that include diving, and this will be stated in the itinerary.

• Be on time for pick-ups, flights, tours and transfers. Services missed because of late arrival are not refundable.
• Respect local laws, customs and dress codes, including at temples and religious sites, and follow the reasonable instructions of your guides, drivers, hotel staff and trip host.
• You are responsible for your own belongings and baggage, and for the cost of any damage you cause to hotels, vehicles or other property.
• Hotel check-in and check-out times are set by each hotel. Airline baggage allowances and rules are set by each airline.
• Any activities or services you book directly with local vendors during your trip are arranged between you and that vendor, and are not part of your AsiaTourer booking.

We arrange your travel with reasonable skill and care, and we choose our suppliers carefully. Hotels, airlines, cruise companies, transport providers and activity operators are independent businesses that operate under their own terms and conditions. We are not liable for their acts, omissions or failures, or for any delay, injury, loss or damage they cause, except to the extent that it results from our own negligence. Airline liability is governed by the airline’s conditions of carriage and applicable international conventions.

To the extent permitted by law, our total liability to you in connection with a booking is limited to the total amount you paid us for that booking, and we are not liable for any indirect or consequential loss. Nothing in these Terms limits any rights you have under the Consumer Protection Act, 2019 that cannot be excluded.

If something isn’t right during your trip, tell your guide or trip host, or contact us straight away on +91 808 702 5555 or +91 808 703 8888, so we can try to fix it on the spot. Problems that are not reported during the trip can be much harder to resolve.

If you are still unhappy, email us at info@asiatourer.com within 30 days of returning, with your booking details. We will respond within 15 working days. We also welcome your reviews and feedback.

• Promotional offers, such as sign-up discounts on a first trip and coupon codes shared by our creator partners, are subject to the conditions and validity dates communicated with them and to availability.
• Unless stated otherwise, only one offer can be used per booking. Offers cannot be combined, exchanged for cash or transferred, and apply to the land package cost rather than flights, visas, insurance or taxes.
• Offers must be claimed when you enquire or book, and cannot be applied to a booking afterwards.
• Referral codes in partner links are used to credit the partner who referred you. They do not change your price unless a coupon or offer is attached.
• We may change or withdraw an offer at any time, without affecting bookings that are already confirmed, and may refuse an offer if we believe it is being misused.

• Please use our website lawfully. Do not submit false enquiries or other people’s details without their permission, send spam, copy or scrape our content, upload harmful code, or try to interfere with the website or gain unauthorised access to it.
• Your Saved Trips are stored in your browser. We are not responsible if they are lost when you clear your browser data or change devices.
• If you have a partner or admin account, keep your login details confidential. You are responsible for activity under your account, and we may suspend accounts that are misused. Partner arrangements are also governed by separate partner agreements.
• We aim to keep the website available and accurate, but it is provided “as is” and may occasionally be unavailable or contain errors.

Reviews must be genuine and based on your own experience. Please don’t submit anything that is false, offensive, defamatory or infringes anyone else’s rights, and only upload photos you have the right to share. If other people can be identified in your photos, make sure they are happy for them to be shared.

By submitting a review or photos, you give us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit for length or clarity (without changing its meaning) and publish them on our website, social media and marketing materials, with credit to your name and city. You can ask us to stop using your review at any time. We may moderate, decline or remove any review.

The AsiaTourer name and logo, and the text, itineraries, design and other content on our website, are owned by us or licensed to us. You may view and share them for personal, non-commercial use, but you may not copy, reproduce or use them commercially without our written permission. Map data is © OpenStreetMap contributors and CARTO, and some images are used under licence from third parties.

Our website links to and uses services provided by others, including WhatsApp, Instagram, Facebook and Google Maps, as well as the social profiles of our trip hosts. Your use of those services is governed by their own terms, and we are not responsible for their content.

These Terms are governed by the laws of India. We will always try to resolve any concern with you directly first. If a dispute cannot be resolved, the courts at Nagpur, Maharashtra will have exclusive jurisdiction, without affecting any rights you have under consumer protection law.

We may update these Terms from time to time. The “Last updated” date at the top of this page shows when they last changed. The version in force when your booking is confirmed applies to that booking.