Privacy Policy

AsiaTourer (also written “Asia Tourer”, and referred to as “we”, “us” or “our”) is a travel company based in Nagpur, India. We design and arrange curated holidays across Asia and the Middle East, including Thailand, Vietnam, Indonesia, Singapore & Malaysia, Japan, Hong Kong & Macau, India, Sri Lanka and the UAE.

This Privacy Policy explains how we handle your personal information when you visit asiatourer.com, send us an enquiry, book a trip, travel with us, or talk to us by phone, email or WhatsApp. We are responsible for deciding how and why your personal information is used, and we handle it in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 as its provisions come into force.

Our office address is 2, Shiv Vihar Society, Sonegaon, Nagpur - 440025, Maharashtra, India. You can contact us at any time using the details in the Contact us section below.

Information you give us

• Trip enquiries. When you use Plan My Trip, click “Enquire Now”, ask to customise a package or enquire about a group departure, we collect your name, email address, phone number, preferred destinations, travel month, trip style, budget per person, number of travellers, any message you add, and the package you’re interested in.
• Contact form. Your name, email address, phone number, the subject of your message and the message itself.
• Offers and updates. If you sign up through one of our offer pop-ups we collect your name, email address and phone number. If you sign up for Journal updates we collect your email address.
• Reviews. Your name, email address, city, star rating, destination, month and year of travel, trip type, review title and text, whether you’d recommend us, and any photos you choose to upload.
• Bookings. When you decide to book, we collect what we need to make your arrangements. Depending on your trip, this can include each traveller’s full name as it appears on their passport, date of birth, gender, nationality, passport details and copies, photographs and other documents needed for visas, your PAN (required for Tax Collected at Source on overseas packages), billing and payment details, flight and room preferences, dietary requirements, any medical or accessibility needs you choose to share, and an emergency contact. This information is usually shared with our team by email or WhatsApp rather than through the website.
• Partner accounts. If you are a creator or partner with an AsiaTourer dashboard, we hold your name, email address, password (stored only in hashed form), referral code, coupon codes and referral performance.
• Conversations. Records of your calls, emails and WhatsApp messages with our team about your trip.

If you give us information about other people, such as family members, friends or colleagues travelling with you, please make sure they know about this policy and are happy for you to share their details with us. Information about children must be provided by a parent or guardian.

Information collected automatically

• Analytics. We use Google Analytics and may use Google Tag Manager to understand how our website is used. This includes the pages, destinations and packages you view, the steps of the trip planner you complete and the options you pick, clicks on our WhatsApp, phone and email links, how far you scroll, your device and browser type, the website that referred you, and your approximate location (city or country) derived from your IP address.
• Referral and coupon codes. If you arrive through a link that contains a partner referral code or a coupon code, we store it in a cookie for 30 days and attach it to any enquiry you send during that time.
• Technical logs. Our hosting and database providers automatically record technical information such as your IP address, browser type and the time of each request, to keep the website secure and working properly.

Information that stays on your device

Your Saved Trips list, and a note of whether you have closed our offers pop-up, are stored in your browser’s local storage. This information is not sent to us. Clearing your browser data or switching devices will remove it.

We use your personal information to:

• respond to your enquiries and prepare personalised itineraries and quotations;
• make and manage your bookings, including reserving hotels, transfers, flights, cruises, tours, activities and guides, assisting with visa applications, and issuing vouchers and travel documents;
• support you before and during your trip, including 24/7 emergency assistance;
• contact you about your enquiry or booking by phone, email or WhatsApp;
• send you offers, discount codes and travel inspiration you have signed up for. You can opt out at any time;
• credit enquiries to the creator or partner who referred you, and apply any coupon or promotional benefit you are entitled to;
• review, moderate and publish the reviews and photos you submit;
• understand how our website and packages are used so we can improve them;
• meet our legal obligations, including tax (GST and TCS), accounting and record-keeping requirements, and prevent fraud or misuse of our services; and
• establish, exercise or defend legal claims.

We process your information on the basis of the consent you give when you submit a form, share your details with our team or book with us, and for other purposes permitted by law, such as complying with legal obligations. Where we rely on your consent, you can withdraw it at any time (see Your rights and choices).

We do not sell or rent your personal information. We share it only where needed to deliver your trip and run our business:

• Travel suppliers such as hotels, resorts, airlines, cruise operators, local ground handlers, transport providers, guides and activity operators, so they can provide the services you have booked. Many of them are located in the country you are visiting.
• Embassies, consulates, visa centres and immigration authorities when we assist with your visa or when required for your travel.
• Insurance providers, if you ask us to arrange travel insurance for you.
• Trip hosts and fellow travellers. If you join a hosted group departure, we may share your name and phone number with the trip host and your group so the trip can be coordinated, for example through a group chat.
• Referral partners. If you reach us through a creator or partner’s referral or coupon link, that partner can see limited details of your enquiry in their AsiaTourer dashboard (your name, destinations, travel month, budget range, any coupon used and the status of your enquiry) so they can track their referrals.
• Service providers that help us operate, who process information on our behalf: Convex (database and account sign-in), Cloudinary (storage of review photos), Google (Analytics, Tag Manager and Maps), our website hosting provider, and messaging services such as WhatsApp.
• Authorities and advisers where required by law, court order or government request, to protect the rights, property or safety of our travellers, our team or others, and to our professional advisers such as accountants and lawyers.
• A successor business, if AsiaTourer is reorganised, merged or sold, in which case this policy will continue to apply to your information.

We use a small number of cookies and browser storage items to make the website work, remember your choices and measure how it is used:

Some pages include content from other providers, who may set their own cookies or receive your IP address under their own privacy policies: the Google Maps embed on our Contact page, and map tiles from CARTO and OpenStreetMap on our itinerary pages. Links to WhatsApp, Instagram and Facebook take you to services operated by Meta.

You can block or delete cookies through your browser settings, although parts of the website (such as referral tracking or partner sign-in) may not work properly without them. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.

Because we arrange travel outside India, we need to share your information with suppliers and authorities in the countries you are visiting. Some of our service providers also store data on servers located outside India.

When we transfer your information abroad, we share only what is needed for the purpose, work with reputable providers, and comply with any restrictions on cross-border transfers under Indian law.

• Enquiries and messages are kept for as long as we need them to respond to you and follow up on your travel plans. If you don’t book with us, you can ask us to delete them at any time.
• Booking records and invoices are kept for as long as required by Indian tax, accounting and other laws.
• Passport copies and visa documents are kept only as long as needed to arrange your trip and deal with any follow-up, after which we securely delete them.
• Marketing sign-ups are kept until you unsubscribe or ask us to remove them.
• Reviews and photos are kept while they are published on our website or used in our marketing, or until you ask us to remove them.
• Analytics data is kept in line with our Google Analytics retention settings.

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections to our website, access limited to team members who need it, and partner and admin accounts protected by passwords that are stored only in hashed form. We work with established providers for data storage and hosting.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will notify you and the relevant authorities as required by law. Please help us by sharing passport and payment documents only through the official contact details on this website.

Subject to applicable law, you have the right to:

• ask for a summary of the personal information we hold about you and how we use it;
• ask us to correct, complete or update inaccurate or incomplete information;
• ask us to delete your information, unless we need to keep it for a legal reason or an ongoing booking;
• withdraw your consent at any time. This does not affect anything we did before you withdrew it, but it may mean we can no longer arrange or continue your booking;
• stop receiving marketing messages by using the unsubscribe link, replying “STOP”, or telling our team;
• nominate another person to exercise your rights if you die or become unable to do so; and
• raise a grievance with us and, if it is not resolved, with the relevant authority.

To exercise any of these rights, email us at info@asiatourer.com. We may need to verify your identity before acting on your request, and we will respond within 30 days.

When you submit a review, we may publish your name (or first name and initial), city, rating, destination, travel date, trip type, review text and photos on our website, social media and marketing materials. We never publish your email address. You can ask us to remove your review or photos at any time.

On group departures, our team and trip hosts may take photos and videos for our website and social media. If you would prefer not to appear, just let the host or our team know.

Our website is not intended for children, and we do not knowingly collect personal information directly from anyone under 18. Where children travel with their family, their details are provided by a parent or guardian and used only to make their travel arrangements. If you believe a child has sent us personal information, please contact us and we will delete it.

Our website links to other websites and services, such as WhatsApp, Instagram, Facebook and the social profiles of our trip hosts. We are not responsible for their content or privacy practices, so please read their privacy policies before sharing information with them.

We may update this Privacy Policy from time to time to reflect changes in our services or the law. The “Last updated” date at the top of this page shows when it was last changed. If we make significant changes, we will let you know through our website or by contacting you directly. Please also read our Terms of Service.

If you have a question, request or complaint about how we handle your personal information, please contact our Grievance Officer:

• Grievance Officer, AsiaTourer
• Address: 2, Shiv Vihar Society, Sonegaon, Nagpur - 440025, Maharashtra, India
• Email: info@asiatourer.com
• Phone: +91 808 702 5555
• Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

We will acknowledge your complaint promptly and aim to resolve it within one month of receiving it.